{"id":16000,"date":"2024-08-06T19:42:25","date_gmt":"2024-08-06T09:42:25","guid":{"rendered":"https:\/\/www.talentforge.com.au\/?post_type=candidate&p=16000"},"modified":"2024-08-06T19:42:25","modified_gmt":"2024-08-06T09:42:25","slug":"level-1-2-support-technician","status":"publish","type":"candidate","link":"https:\/\/www.talentforge.com.au\/candidate\/level-1-2-support-technician\/","title":{"rendered":"Level 1\/2 Support Technician"},"content":{"rendered":"

Professional Summary<\/strong><\/h3>\n

Dedicated IT Support Technician with over 8 years of experience in providing comprehensive technical support and troubleshooting for a variety of systems and applications. Proven ability to resolve complex technical issues quickly and efficiently. Adept at working in fast-paced environments and providing exceptional customer service.<\/p>\n

\n

Key Skills<\/strong><\/h3>\n
    \n
  • Technical Support & Troubleshooting<\/li>\n
  • Hardware & Software Installation<\/li>\n
  • Network Configuration & Maintenance<\/li>\n
  • Customer Service & Communication<\/li>\n
  • Problem-Solving & Critical Thinking<\/li>\n
  • Knowledge of Operating Systems (Windows, Linux, macOS)<\/li>\n
  • Remote Support Tools (e.g., TeamViewer, Remote Desktop)<\/li>\n
  • ITIL Framework Understanding<\/li>\n
  • Ticketing Systems (e.g., ServiceNow, Jira)<\/li>\n<\/ul>\n
    \n

    Professional Experience<\/strong><\/h3>\n

    L2 Support Technician – 2 years\u00a0<\/strong>
    \nLeading US MSP<\/p>\n

      \n
    • Provide second-level support for hardware, software, and network issues for end-users.<\/li>\n
    • Diagnose and resolve technical issues using remote support tools.<\/li>\n
    • Escalate complex problems to higher-level support teams when necessary.<\/li>\n
    • Document and track issues in the ticketing system to ensure timely resolution.<\/li>\n
    • Conduct root cause analysis and implement solutions to prevent recurring issues.<\/li>\n
    • Assist in the training and mentoring of junior support technicians.<\/li>\n<\/ul>\n

      L1 Support Technician – 3 years\u00a0<\/strong>
      \nAccenture (Various Clients)<\/p>\n

        \n
      • Respond to user inquiries via phone, email, and ticketing system.<\/li>\n
      • Troubleshoot and resolve basic hardware, software, and network problems.<\/li>\n
      • Install and configure operating systems and applications.<\/li>\n
      • Provide guidance and support to users on best practices.<\/li>\n
      • Maintain accurate records of support activities and resolutions.<\/li>\n
      • Collaborate with other IT teams to ensure seamless service delivery.<\/li>\n<\/ul>\n

        IT Intern – 1yr<\/strong>
        \nLocal MSP<\/p>\n

          \n
        • Assisted with the setup and deployment of new hardware and software.<\/li>\n
        • Provided basic technical support and troubleshooting for end-users.<\/li>\n
        • Conducted routine maintenance and updates on systems and applications.<\/li>\n
        • Shadowed senior technicians to gain hands-on experience.<\/li>\n<\/ul>\n
          \n

          Education<\/strong><\/h3>\n

          Bachelor of Science in Information Technology<\/strong><\/p>\n

          \n

          Certifications<\/strong><\/h3>\n
            \n
          • CompTIA A+<\/li>\n
          • ITIL Foundation<\/li>\n
          • Microsoft Certified: Azure Fundamentals<\/li>\n
          • <\/li>\n<\/ul>\n
            \n

            Technical Proficiencies<\/strong><\/h3>\n
              \n
            • Operating Systems:<\/strong> Windows, Linux, macOS<\/li>\n
            • Software:<\/strong> Microsoft Office Suite, VMware, Cisco AnyConnect<\/li>\n
            • Networking:<\/strong> TCP\/IP, DNS, DHCP, VPN<\/li>\n
            • Tools:<\/strong> ServiceNow, Jira, TeamViewer, Remote Desktop<\/li>\n<\/ul>\n","protected":false},"template":"","classification":[],"location":[],"work_type":[],"class_list":["post-16000","candidate","type-candidate","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.talentforge.com.au\/af-api\/wp\/v2\/candidate\/16000","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.talentforge.com.au\/af-api\/wp\/v2\/candidate"}],"about":[{"href":"https:\/\/www.talentforge.com.au\/af-api\/wp\/v2\/types\/candidate"}],"wp:attachment":[{"href":"https:\/\/www.talentforge.com.au\/af-api\/wp\/v2\/media?parent=16000"}],"wp:term":[{"taxonomy":"classification","embeddable":true,"href":"https:\/\/www.talentforge.com.au\/af-api\/wp\/v2\/classification?post=16000"},{"taxonomy":"location","embeddable":true,"href":"https:\/\/www.talentforge.com.au\/af-api\/wp\/v2\/location?post=16000"},{"taxonomy":"work_type","embeddable":true,"href":"https:\/\/www.talentforge.com.au\/af-api\/wp\/v2\/work_type?post=16000"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}